1. Our approach
We want every Vidhan Gifts order to match the details confirmed with you. This policy applies in addition to the rights and remedies available to consumers under applicable law. It does not restrict rights that cannot legally be excluded.
2. When we can help with a return or exchange
Please contact us if you receive an item that is:
- damaged in transit or defective;
- different from the product or quantity confirmed in your order;
- missing a confirmed component; or
- otherwise accepted by us for return or exchange after review.
For transit damage or an incorrect item, message us as soon as reasonably possible—preferably within 48 hours of delivery—with your order details, photographs of the item and packaging, and an unboxing video if available. This helps us review the concern quickly and does not reduce any statutory right.
3. Items normally not eligible
Unless an item is defective, damaged, incorrect or required to be accepted under applicable law, we may be unable to accept:
- personalised, customised or made-to-order products;
- bulk orders sourced or prepared specifically for your event;
- items that have been used, altered, washed or damaged after delivery;
- items returned without their original components or reasonable protective packaging; and
- returns requested only because of minor colour, texture or craft variations that were reasonably disclosed and do not materially change the product.
4. How to request a return or exchange
- Contact us on WhatsApp with your name, order details and reason for the request.
- Share clear photographs and any other information reasonably needed to assess the issue.
- Wait for return instructions before sending an item. Parcels sent without confirmation may be delayed or returned.
- Pack an approved return securely and use the agreed return method.
5. Inspection and resolution
After an approved return is received, we will inspect it and confirm the available resolution. Depending on the circumstances and applicable law, this may be a replacement, exchange, repair, store credit or refund. If a replacement is unavailable, we will discuss a suitable alternative or refund.
6. Refunds and delivery costs
Approved refunds will be issued using the original payment method where practical, or another mutually agreed method. The processing timeline will be communicated after approval and may also depend on the payment provider. Responsibility for return or replacement shipping costs will depend on the reason for the return and will be confirmed during the review.
7. Cancellations
Contact us immediately if you wish to cancel an order. A ready-stock order may be cancellable before dispatch. A customised, bulk or made-to-order order may not be cancellable after sourcing, production or personalisation has begun, except where required by law.
8. Contact us
Start a return or exchange request through our Contact Us page. Please do not send an item until our team has confirmed the return instructions.